Collector's Editions update and popular questions explained
In today’s report, our crew officers addressed the most important questions that our Captains might need on their journey! We’ll tell you about our plans for the Collector's Editions distribution, remind you a couple of things about our website, and provide you with the answers to the most popular questions that you might have!
Collector’s Editions Update
We're happy to report that we are currently finalizing all the details on the Warhammer 40,000: Rogue Trader Collector's Editions shipment and preparing the packages for sending to their owners!
The shipment is planned to begin during the first week of February, so, please, check your address on the website once again. Please note that you may change your delivery address till January 31th! After that date, the addresses will be collected for the shipment and cannot be changed.
According to the forecast of our Astropaths, all the packages should begin to arrive at their Lord Captains by the end of February or during the first half of March, depending on their location!
Q: Do I need to pay any taxes on the delivery?
A: No, all the taxes will be paid by us and were included in the cost of the Edition!
Q: If I ordered more than one product, can I get it in one parcel?
A: Sure, everything that you’ve ordered from one account will be delivered to you as one package!
Q: Will I get a tracking number for my package?
A: We’re working this question out right now and will report on it in the news with the shipment beginning announcement!
Q: I did not order the Collector's Edition, but I ordered a separate item (art book, hoodie, etc.). Does all this information apply to my order as well?
A: Yes, sure! All physical items (both Collector's Editions and individual items) will be sent out at the same time.
Q: I also bought Pathfinder: Wrath of the Righteous Collector’s Edition, can I have both of them delivered together?
A: Unfortunately, no. Warhammer 40,000: Rogue Trader Collector's Editions were produced by another company and in another place so they should be shipped separately.
Q: Will the distribution of Rogue Trader Collector's Editions affect the distribution of Pathfinder: Wrath of the Righteous Collector’s Edition in any way?
A: No, it won't. The logistics processes of these Editions are different, and they do not affect each other in any way. Don't worry, the work on Pathfinder: Wrath of the Righteous Collector’s Edition shipment is going, and we'll surely share the news once we have them!
Stay tuned for the additional shipment announcement with all further details!
If you pre-ordered the game on our website and did not redeem your key - you can do it already, the game is out!
To do it, log into your account and go to the Digital Download tab. There you can get your release key for the game! Please, note that you can choose any platform to your liking (consoles are included).
All digital rewards are already available on the website in your account, in the Digital Download tab!
Q: The beta was taken from my account, what should I do?
A: The beta was a separate project, it was removed from the store before the release. You need to get a new release key in your account on the website.
Q: My Edition had digital rewards, where can I get them?
A: All digital rewards are already available and can be claimed on the website in your account, in the Digital Download tab!
Q: My name is missing from the credits or Shrine of Remembrance! What should I do?
A: Warp machinations are sly and some names can be missing from the credits or Shrine of Remembrance. If you notice that, first make sure that you’ve put your name on the website in your account. Also, when you check it in the game, please, remember that the name you’ve put in the Credits Name section should be displayed in the game, not your Discord name! If you’re not sure which name to search, check it in your account on the website again!
(Please, note, that if you bought Core Digital Pack, your name should not be in the credits)
When you do that, please, contact us via e-mail: firstname.lastname@example.org or create a ticket on our Discord Server! Describe your problem and don’t forget to attach your email! We’ll check everything and make sure your name is delivered in the game where it should be!
Q: My pack granted me exclusive items, such as a new throne model or a new voidship. How do I choose them in the game?
A: When you activate your additional pack key, the items will be added to the game automatically. The throne model will be changed to the new one. And the alternative voidship can be selected in the character creation menu at the beginning of the game!
The report is over, Lord Captain. We’re ready for the next warp jump!